Privacy Policy and Data Rights Statement
Your privacy matters to us. Learn how we handle, store, and protect your personal information on this website.
Introduction to Our Privacy Standards
At solvenithra, we prioritise the protection of your personal information and are committed to complying with Australian privacy laws, particularly the Australian Privacy Principles (APPs). This policy outlines how we collect, use, and store data, offering transparency at each stage of your interaction with our services.
We aim to provide clear information regarding your rights and choices. By accessing our website, you agree to the practices described here. This policy also applies to any data collected through our digital marketing activities, online forms, and customer communications.
Information Collected from You
We may collect information you provide directly, such as names and emails, as well as data gathered automatically, including browser details and usage statistics.
Directly Provided Information
- • Your name and email address submitted on contact forms
- • Details provided during account registration or feedback
- • Content of your messages or requests to our support team
- • Data entered when subscribing to newsletters or updates
- • Information shared while participating in surveys
Automatically Collected Data
- • Device type used to access our website or services
- • Browser type, language, and IP address logged for analytics
- • Date and time of website visits, including page views
- • Clickstream data and on-site interaction patterns
- • Anonymised location or demographic data for analysis
How We Use Your Data
Personal information helps us improve user experience, personalise content, and deliver relevant services, always in line with privacy regulations.
- • Responding to your inquiries and feedback requests
- • Sending requested updates, newsletters, or blog alerts
- • Improving website experience, layout, and performance
- • Ensuring website security and fraud prevention
- • Analysing service trends for marketing insights
- • Complying with legal or regulatory requirements
- • Offering tailored recommendations where appropriate
Our Commitment: We never sell your data to third parties. Your information is protected using industry-standard security measures to prevent unauthorised disclosure or misuse.
When We Share Information
Data may be shared only with trusted partners, such as service providers, or when required by Australian law for compliance purposes.
External Services and Support
Some data may be stored, processed, or secured through Australian or international service providers working on our behalf.
Legal and Compliance Requirements
We may disclose data if lawfully requested by regulators, courts, or to protect the rights and safety of our platform.
Aggregated Analytics and Insights
Any shared analytics are fully anonymised, with no identifying information.
Your Rights and Choices
You have rights to access, update, or erase your personal information, as well as to restrict or object to certain processing activities as set out by Australian law.
- • Access the information we hold about you
- • Request corrections to your personal information
- • Ask us to delete your data, subject to obligations
- • Obtain a copy of your data in standard format
- • Object to certain processing activities
- • Limit how your personal information is used
For privacy enquiries or to exercise your rights, contact us by email or phone. We respond in line with Australian privacy laws and timeframes.
How We Safeguard Your Data
Your data is protected through encryption, access controls, and continuous security updates to our website and systems.
Technical Safeguards
- • SSL encryption for secure transmission of information
- • Firewall protection against unauthorised access
- • Regular security updates and threat monitoring
- • Access controls for restricted user data viewing
Organizational Safeguards
- • Employee privacy awareness and data handling training
- • Clear data processing policies and protocols
- • Designated team member for compliance oversight
- • Regular privacy audits and internal reviews
How Long We Retain Data
We hold personal information only as long as necessary for the stated purposes or as required by law.
- • Account creation and login information duration
- • Engagement and feedback history retention
- • Support message and contact data period
- • Payment or billing details held securely
- • Newsletter and campaign information usage
Retention times vary by data type and legal obligations.
Overseas Data Transfers
Some information may be transferred to or stored in international data centres with appropriate legal safeguards in place.
- • Use of partner hosting platforms in trusted regions
- • Contractual protections (including Standard Clauses)
- • Compliance with Australian international data laws
- • Data minimisation for overseas processes
Cookies and Tracking Technology
Cookies help personalise website content, enhance user experience, and provide analytics about site traffic and interactions.
Types of Cookies We Use
- • Enable site features and user authentication securely
- • Track website usage and improve speed
- • Store user preferences on our platform
- • Support interactive features and social tools
Cookie preferences can be adjusted at any time via your browser settings.
Privacy Policy Updates and Notices
We periodically review this policy to reflect updates in law or technology. Major changes will be communicated to our users.
- • Website announcements for policy modifications
- • Email alerts to registered users for major updates
- • Update banners displayed during login sessions
- • Revision history available at request
We encourage reviewing this policy regularly for the latest information.
How to Contact Us
Contact our team for any privacy questions or requests.
solvenithra
113 Exhibition St, Melbourne, VIC 3000 Australia
Phone: +61-3-5823-6595
Email: content@solvenithra.com
This policy was last updated on October 29, 2025.
These terms became effective on October 29, 2025.